Privacy Policy

KEY POINTS

The following key points of the Privacy Policy are only brought for your convenience. These key points do not substitute the full Privacy Policy below.

Information we collect. To create a business profile, you will be asked to provide the name of the business you represent, email address, phone number, physical address and payment information.
Children’s Privacy. We do not knowingly or intentionally collect personal information of minors under 18 years of age. If you are a minor, you may not use the Service and may not provide us any personal details.
Use of collected information. We use the personal information we collect to operate and facilitate your use of the Service, and for other ancillary purposes.
Sharing collected information. Your personal information will be shared with service providers who help us with the internal operations and administration of the Service.
Data anonymization. We may anonymize personal information we have collected and use it (in its anonymized form) with others, for any purpose.
Commercial messages. We will send you our newsletter and marketing messages via email, SMS and MMS text message. You may opt-out by following the “unsubscribe” link.
Transfer of data outside your territory. We may store and process information in various locations throughout the globe, including countries that may provide a lower degree of data protection than the laws of your own country.
Information Security. We use measures to secure your personal information, but they do not provide absolute information security.

WELCOME

Welcome to Fixel, operated by Fixel AI, Inc. (together with its affiliates, “Fixel”, “we”, “our” or “us”). Fixel is an online platform that offers businesses the opportunity to efficiently segment their site’s visitors, by signing up to the subscription programs we offer (collectively, the “Service”).

We, at Fixel, respect your privacy. This privacy policy (the “Policy”) refers to you, the individual who acts on behalf of a business (the “Representative”, “you” or “your”).

This policy explains our privacy practices for users of the Service, including the ways we collect and use your personal information. The personal information you provide (as described below) depends on your volition and consent. You are not legally obligated to provide or give access to this information, but we do require it to let you use the Service.

Some registered customers of the Services (“Clients”) use the Services to collect information about how their own users use the Client websites, applications, services (“Client Services”) and related third-party applications (“Client Services Data”). Clients also use the Services to more efficiently route Client Services Data to their own third party applications/services and control how their own third party applications/services exchange Client Services Data.

Client Services Data may include, without limitation, information about the identity of Client users (such as name, postal address, e-mail address, IP address and phone number), as well as information about the pages’ users visit, the features they use, and the actions they take while using the Client Services. This Privacy Policy does not apply to Client Services Data or to Client Services, and we are not responsible for our Clients’ handling of Client Services Data. Our Clients have their own policies regarding the collection, use and disclosure of your personal information. To learn about how a particular Client handles your personal information, we encourage you to read the Client’s privacy statement. Our use of Client Services Data provided by our Clients in connection with our Service is subject to the written agreement between Fixel and Client.

This Policy constitutes an integral part of the Service’s Terms and Conditions (the “Terms”).

INFORMATION WE COLLECT

Information you actively provide us as our Client

Authentication and creating a Profile. To create a profile (“Profile”) you will be asked to provide the name of the business, your email address, phone number and physical address.

Payment information. To subscribe to the Service, you will be asked to provide payment information which we will use to charge you for the applicable Service fees. Your payment information may be processed and handled through our payment gateway service provider or through third party payment processors. Payment information that is handled through third party payment processors is not stored on our servers.

Contacting us. To contact us using this online form, we request that you provide us with personal information, such as your name and email address. The content of your message to us may also include personal information, depending on the nature of your inquiry. You must provide complete, accurate and correct details. If you do not provide the required information, or provide false, incorrect, or outdated information, we may not be able to process your request or inquiry or contact you. We may also require additional personal information from you, to verify your account and identity.

Information we automatically collect from you as our Client

Analytical data. We collect information about your use of the Service. For example, we may record the frequency and scope of your use of the Service, the duration of your sessions, the interactions and communications you make with the Service’s interface, and content that you view or create while using the Service.

Device Information. We collect information about your personal computer or mobile device, including its model, operating system, unique device identifiers, mobile network information and the Internet Protocol (IP) address through which you accessed the Service.

Information regarding our Client’s users (your end users)

We do not collect any information with respect to your end users. We only process such information as you may decide to provide to us with respect to such users, subject to your confirmation that you are legally allowed to provide us with such information, and only to the extent strictly required for the provision of our Services to you. FOR THE AVOIDANCE OF DOUBT, WITH RESPECT TO ALL NATURAL PERSONS, INCLUDING BUT NOT LIMITED TO OUR CLIENTS’ USERS, FIXEL ONLY PROCESSES AND USES ANONYMIZED AND UNTRACEABLE DATA, ACCORDING TO CUSTOMARY INDUSTRY STANDARDS.

CHILDREN’S PRIVACY

We do not knowingly or intentionally collect personal information of minors under 18 years of age. If you are a minor, you may not use the Service and may not provide any personal details to us.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for the following purpose:

To operate and facilitate the access to and use of the Service, its features and functionalities, develop, improve and customize the Service, to manage the administrative and operational aspects of the Service, and collect fees and payments.

We also use the information we collect with respect to you as a Client (but not with respect to any end users) for the following purposes:

Send you administrative updates and announcements, provide you with support, handle complaints and contact you when we believe it to be necessary, either directly or through others on our behalf, including by e-mail messages;
Send you our newsletter and marketing messages (which you may opt-out of by following the “unsubscribe” link located at the bottom of each message), if you consented to receive them;
Enforce the Terms and this Policy and prevent unlawful activities and misuse of the Service;
Comply with any applicable law and assist law enforcement agencies and competent authorities, when we have a good faith belief that our cooperation with them meets the applicable legal standards; and
Take any action in any case of dispute involving you, with respect to the Service.

HOW WE MAY SHARE THE INFORMATION WE COLLECT

We share personal information outlined in this Policy, with others, in the following instances:

With our service providers, in order to operate, maintain and enhance the Service;
Your billing or payment information will be processed by our billing or payment service providers;
If you have breached the Terms, abused your rights to use the Service, or violated any applicable law. Your information may be shared with competent authorities and with any third party, as may be required;
With third parties to whom we believe that we are required by law to disclose your information;
With attorneys, courts and relevant third parties, in any case of dispute, or legal proceeding of any kind involving you with respect to the Service;
If the operation of the Service is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), provided that those entities agree to be bound by the provisions of this Policy, with reasonably necessary changes taken into consideration; and
We may share personal information with our corporate group entities (companies that we control, control us, or are under common control with us – whether directly or indirectly), but their use of such information must comply with the Policy.

DATA RETENTION

We retain the personal information we collect for as long as we deem necessary for our business needs, and delete it thereafter from our systems, without notice to you. Please remember that the Service does not provide back-up services for any content that you may upload to the Service.

COMMERCIAL MESSAGES

We will send you our newsletter and marketing messages via email. We may also do so via SMS (text messages), if you have given us your consent. You have the right to opt-out of receiving these marketing messages. You may do so by following the “unsubscribe” link located at the bottom of each message.

COOKIES

We may use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. The cookies may contain information, such as your interactions with the Service’s features and functionality and your session durations. We use the cookies to collect analytical information about our Client’s use of the Service.

Cookies are saved on your computer’s hard drive. If you wish to block cookies, you may do so through your browser’s settings. Please refer to the browser’s help menu for further information. HOWEVER, BEAR IN MIND THAT DISABLING COOKIES MAY ADVERSELY AFFECT YOUR USER EXPERIENCE ON THE SERVICE.

CALIFORNIA RESIDENTS

The following disclosure is made pursuant to California Online Privacy Act (CA Civil Code § 22575): When you use our Service, other parties, such as Google, may collect personally identifiable information about your activities over time and across different websites or online services.

TRANSFER OF DATA OUTSIDE YOUR TERRITORY

We may store and process information in various locations throughout the globe. We may also process information using cloud services. In certain cases, the laws in some of these countries may provide a lower degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of processing as described in this Policy, including through cloud services.

INFORMATION SECURITY

We use measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, it is not guaranteed, and you cannot reasonably expect that the Service and its related databases will be immune from any wrongdoings, malfunctions, unauthorized interceptions or access, or any other kinds of abuse and misuse.

CHANGES TO THIS PRIVACY POLICY

We may change this Policy, by putting you on notice of such changes. The most up-to-date Policy is accessible through on our website, at: https://fixel.ai/privacy-policy/

If you do not agree to the amended Policy, we may cancel your account and terminate your use of the Service.

Contact Us

You may contact us at any time with any questions or comments you may have with respect to our Website, at: [email protected]

Last Updated: October 3, 2019